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ISO 20000-1:2011

ISO 20000-1 defines the requirements for a service provider to deliver managed services of an acceptable quality for its customers. It may be used:


a) By businesses that are going out to tender for their services

b) By businesses that require a consistent approach by all service providers in a supply chain

c) By service providers to benchmark their IT service management

d) As the basis for an independent assessment

e) By an organization which needs to demonstrate the ability to provide services that meet customer requirements

f) By an organization which aims to improve service through the effective application of processes to monitor and improve service quality.